Privacy Policy

Renti-Fi legal document

Version 1.0

Effective Date: Sat Jul 11, 2026 Last Updated: Sat Jul 11, 2026

This Privacy Policy explains how Renti-Fi ("Renti-Fi," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you use the Renti-Fi website, mobile applications, marketplace, administrative services, communications, delivery features, and related services (collectively, the "Platform").

It also describes the privacy choices and rights that may be available to you.

By using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through the Platform and in connection with:

Account registration and authentication
Rental listings and bookings
Payments, deposits, Owner earnings, wallets, and payouts
Delivery, pickup, and return
Identity and fraud verification
Messages, support requests, disputes, reviews, and claims
Marketing and Platform communications
Website and app usage
Other interactions with Renti-Fi

This Policy does not govern a third party's independent privacy practices. Third parties may include payment processors, identity verification providers, delivery providers, app stores, mapping providers, and websites linked from the Platform.

2. Personal Information We Collect

The information we collect depends on how you use the Platform.

2.1 Contact and Account Information

We may collect:

Name
Email address
Phone number
Mailing, billing, delivery, pickup, or return address
Username
Profile photograph
Date of birth or age confirmation
Account preferences
Password-related authentication data
Account status and verification records

We do not store your plain-text account password.

2.2 Identity and Trust Information

To protect Users and comply with legal or payment requirements, we may collect or receive:

Government-issued identification details
Identification document images
Selfies or identity-verification results
Address verification
Age verification
Fraud-risk indicators
Sanctions, watchlist, or compliance results
Account authenticity signals
Information needed to investigate suspicious activity

An identity verification provider may collect some information directly under its own privacy policy. Renti-Fi may receive verification status, extracted identity details, confidence scores, or fraud indicators rather than all information submitted to the provider.

2.3 Listing and Owner Information

When you list an item, we may collect:

Item title, description, category, condition, and specifications
Photographs and videos
Availability
Rental price, deposit, and other charges
Approximate or precise item location
Delivery and pickup preferences
Ownership, license, registration, maintenance, or insurance information
Safety instructions
Item serial numbers or identifiers, where needed
Listing approval, rejection, moderation, and enforcement records

2.4 Booking and Transaction Information

We may collect:

Rental item and listing information
Owner and Renter identifiers
Booking dates and times
Rental, delivery, deposit, tax, fee, discount, refund, and total amounts
Booking status
Cancellation and extension details
Check-in, handoff, return, and completion information
Condition photographs and evidence
Damage, loss, theft, cleaning, late-return, or replacement claims
Dispute and resolution records
Transaction history
Receipts and accounting records

2.5 Payment Information

When you make or receive a payment, payment providers may collect:

Card number
Card security code
Expiration date
Bank account information
Digital wallet information
Billing address
Tax information
Other financial information

Renti-Fi generally receives limited payment information, such as:

Payment provider customer or account identifier
Payment method type
Last four digits of a card or bank account
Payment status
Authorization, transaction, transfer, refund, dispute, or payout identifier
Fraud or risk result
Related billing details

Full payment-card or bank-account information is generally handled by payment providers such as Stripe, PayPal, Apple Pay, Google Pay, or another provider made available through the Platform.

2.6 Owner Wallet and Payout Information

If you earn money through the Platform, we may collect or generate:

Connected payment account identifier
Onboarding and verification status
Whether charges or payouts are enabled
Outstanding payment-provider requirements
Pending, available, and withdrawn wallet balances
Earnings and commission calculations
Wallet transaction history
Transfer and withdrawal records
Payout status and failure information
Tax reporting status
Administrative holds or adjustments

Renti-Fi does not need to collect or store your full bank account details where a payment provider manages payout information directly.

2.7 Delivery, Location, and Handoff Information

We may collect:

Delivery, pickup, and return addresses
General location derived from IP address
Precise device location, when you enable it
Driver, route, dispatch, and delivery status
Arrival and completion times
Handoff photographs
Signatures
Delivery notes
Proof of delivery
Location-related fraud or safety signals
Communications relating to delivery

You can disable device location permissions through your device settings, but some location-based features may stop working.

2.8 Communications and User Content

We may collect:

Messages between Users
Communications with support or delivery personnel
Support tickets
Emails, text messages, and notification interactions
Reviews and ratings
Dispute statements
Photographs, videos, documents, and attachments
Call records or recordings where notice and consent requirements are satisfied
Feedback, survey responses, and promotional submissions

2.9 Device and Usage Information

The Platform may automatically collect:

IP address
Device type and model
Operating system
Browser type
Device and advertising identifiers
App version
Language and time zone
Carrier or network information
Referring page
Pages, screens, and features viewed
Search, click, scroll, and interaction activity
Access dates and times
Session duration
Crash reports
Diagnostic logs
Security events
Approximate location

2.10 Information From Other Sources

We may receive information from:

Other Users
Payment processors
Identity verification and fraud-prevention providers
Delivery providers
Cloud, analytics, communications, and security providers
Publicly available sources
Government authorities
Insurance providers
App stores and social platforms
Marketing partners
Business partners

3. Sensitive Personal Information

Depending on how you use the Platform, we may collect information considered sensitive under certain laws, such as:

Precise geolocation
Government identification information
Financial account or payment information
Login credentials
Identity verification information
Information about alleged fraud or unlawful activity
Other information classified as sensitive by applicable law

We use sensitive personal information only as reasonably necessary to provide, secure, and administer the Platform; process transactions; verify identity; prevent fraud; comply with law; or for other purposes permitted by law.

We do not use sensitive personal information to infer characteristics about you unless disclosed and permitted by law.

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20. Contact Us

For questions, privacy requests, or complaints, contact:

Renti-Fi Privacy Email: office.rentifi@renti-fi.com Support Email: office.rentifi@renti-fi.com Mailing Address: 20694 Glenmont Ter, Ashburn, VA 20147 Website: https://www.renti-fi.com/

For a privacy rights request, include:

Your name
The email or phone number associated with your account
Your state of residence
The right you wish to exercise
Enough information for us to identify and verify the request

Do not send full payment-card details, bank credentials, passwords, or unnecessary identification documents by email.